Return & Refund Policy

Last Updated: August 21, 2026

At Point6, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the conditions outlined below.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include original packaging, tags, and accessories where applicable.
• Not show signs of damage, washing, alteration, or excessive use.
• Be accompanied by valid proof of purchase or your order information.

Items That Cannot Be Returned

For health, hygiene, or product-safety reasons, certain items may not be eligible for return. Personalized, customized, final-sale, or otherwise non-returnable items will be identified on the product page or at the time of purchase.

How to Request a Return

To request a return, please contact us at support@point6.com within 30 days of delivery.

Please include:

• Your order number.
• The name or email used for the order.
• The item(s) you would like to return.
• The reason for the return.

Our support team will provide the appropriate return instructions.

Please do not send items back to the sender address without first contacting us, as unauthorized returns may not be processed correctly.

Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong item or size, or no longer need the product, you may be responsible for the return shipping cost.

If an item is defective, damaged, incorrect, or otherwise received in error, please contact us before returning it. We will review the issue and provide appropriate assistance.

Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution. It may take several business days for the refunded amount to appear in your account.

Partial or Rejected Refunds

If a returned item does not meet the eligibility requirements, including if it has been used, worn, damaged, altered, or is missing original components, the return may be rejected or a partial refund may be issued where appropriate.

Exchanges

If you need a different size or replacement item, please contact us at support@point6.com. Exchange availability depends on product availability.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@point6.com. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, it may need to be handled through our standard return process.

Contact Us

For questions about returns, refunds, or exchanges, please contact:

Email: support@point6.com

We are happy to assist you with your request.