FAQs
Frequently Asked Questions (FAQ)
Last Updated: August 21, 2026
1. How can I place an order?
Browse our products, select the item you want, add it to your cart, and proceed to checkout. Enter your shipping and payment information and review your order before completing your purchase.
2. What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover.
3. How long does it take to process my order?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
4. How long does shipping take?
After processing, standard shipping generally takes 5–7 business days.
The estimated total delivery time is approximately 6–10 business days, including processing and shipping.
5. Do you provide order tracking?
Yes. Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.
6. Where do you ship?
We currently offer shipping within the United States. Available shipping options and costs are displayed during checkout.
7. Can I change or cancel my order?
Please contact us as soon as possible at support@point6.com if you need to change or cancel an order.
We will make reasonable efforts to accommodate your request before the order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible.
8. What is your return policy?
Eligible products may be returned within 30 calendar days of delivery, subject to the conditions in our Return & Refund Policy.
Items generally need to be unused, unworn, and in their original condition and packaging.
9. How do I request a return?
Contact us at support@point6.com with your order number, the item you wish to return, and the reason for the return.
Our support team will provide the appropriate return instructions.
10. When will I receive my refund?
Once your returned item has been received and inspected, an approved refund will be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank or payment provider.
11. What should I do if my order arrives damaged or incorrect?
Please contact support@point6.com as soon as possible with your order number and details about the issue.
If appropriate, we will review the situation and help determine the next steps.
12. How can I contact customer support?
You can contact our customer support team by email:
We are happy to assist with questions about products, orders, shipping, returns, refunds, and payments.
13. Where is Point6 located?
Point6 is based in:
P.O. Box 770601
Steamboat Springs, CO 80477
United States
14. Is my payment information secure?
We use reasonable security measures and may use secure third-party payment processors to process transactions. We generally do not store complete credit or debit card numbers on our own systems.
15. Can I track my order after it ships?
Yes. If tracking is available for your shipment, tracking details will be sent to the email address associated with your order after the package has been shipped.